Shipping & Returns
Half Off Rugs Inc. offers fast free shipping nationwide. We will ship your rugs directly to your door. We ask that if you want to return a rug, please contact us within 7 days. Rugs must be returned in new condition or else a refund cannot be issued. Please keep all packaging materials, because you will be responsible for re-packing the rug to be picked up.
Half Off Rugs Inc. offers a 30-Day Satisfaction Guarantee on every rug we sell, except for samples, customized rugs, clearance items, products sold through our Showroom and rug pads that have been opened. If you are unhappy with your purchase for any reason, you may return it – no questions asked.
Please note: We offer free shipping & return shipping on all products with a RA# (Return Authorization Number.)
After we determine what you want to return we will provide you with a Return Authorization Number (RA#) and an email with complete instructions on where to ship your merchandise. You will receive a separate shipping label for every item you are returning, so please carefully match each label to the appropriate package. You are responsible for re-packing the rugs and having them available on your doorstep the day of pick-up.
Notes on returns
- Do not fold, staple or tape any surfaces of the item or rug
- The returned item must be in new condition. If it is soiled or damaged, it will be refused.
- No returns will be accepted without a Return Authorization Number (RA#). Returns that are received without an RA# or are shipped to the wrong address will incur additional freight costs and a 20% service fee.
- No returns will be accepted after the 30-day trial period has expired.
Showroom, personalized, custom-made, clearance, and sample items are not returnable unless there is damage or a defect. In that case, we will gladly provide you a replacement if an identical product is currently available, or we will refund your purchase price. Rug pads that have been opened may not be returned for credit.